“Alitalia and Volotea have made changes to the communications sent in the event of flight cancellation or rescheduling. In particular, the companies have limited the use of the reason for the Covid pandemic to only cases in which it is not objectively possible to operate the flight due to restrictions on transfers of people. ” This was communicated by the Antitrust Authority which decided to “not take any precautionary measures at the conclusion of two sub-proceedings against Alitalia and Volotea”.
The decision therefore takes into account the fact that “the carriers have provided for the possibility of requesting a financial refund through an automatic procedure and with certain times. – explains the Antitrust note – Therefore the consumer is left with the possible choice to receive a vouchers, however increased. Both companies have also strengthened consumer assistance measures through a significant increase in the number of employees working in their respective call centers “.
The sub-proceedings, the Antitrust also reports, “were started to suspend the practice of selling some flights that were later unilaterally canceled, due to the spread of Covid-19, – explains the Authority – as well as offering consumers of the voucher only for transport services to be carried out in a period and for destinations where there are no more traffic limits established by government measures. All this, however, without providing adequate information and assistance “. “In the meantime, the main proceedings against the two companies for the possible ascertainment of unfair commercial practices continue,” concluded the Antitrust Authority.