Debts to suppliers of electricity, water, gas or telecommunications? The service can be cut from tomorrow – Executive Digest


Anyone who has debts to electricity, water, gas or telecommunications providers can see the service cut from tomorrow, October 1.

In the most recent changes to extraordinary measures, the Government extended bank credit default rates, but did not extend the term of the law that prohibits cutting these basic services.

According to the diploma in force until tomorrow, “the suspension of the supply of the following essential services”, namely water, electricity, natural gas and electronic communications “was not allowed until September 30, 2020.

This ban on suspension applied when “motivated by unemployment, a drop in household income equal to or greater than 20%, or by infection by covid-19. Households in this situation may request unilateral termination of contracts without compensation to the supplier or temporary suspension, resuming on October 1, without penalty ”.

As already foreseen in the initial law, it is still possible to agree payment plans with the providers of these services, “starting from the second month after September 30th.

In the case of energy, ERSE – Regulatory Entity for Energy Services, has already alerted consumers who are in one of the aforementioned situations, and have overdue invoices, who should contact the electricity and natural gas supplier to request a payment plan in installments, avoiding supply cuts starting on September 30th.

Consumers can ask their supplier for a payment plan of up to 12 monthly installments, without interest, with a minimum of 5 euros and a right on the last installment.

For consumers covered by the special prohibition of interruption provided for in the Law (unemployment, infection by Covid19 or drop in income of their household equal to or greater than 20%), the payment of the first installment will be due from November 30, 2020 .

With the non-payment of one of the planned installments, the supplier may demand the payment of the remaining installments and its non-payment may lead to a cut in the supply.

ERSE also stresses that, in any circumstance, the interruption of the supply of electricity and natural gas can only occur after sending a written notice, at least 20 days in advance of the expected date of the cut.


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