Many people find it uncomfortable to be called

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TV 2 has previously mentioned that several in the health service believe that patients lie about their own close contacts in the meeting with infection tracers in the municipality.

However, the spores of infection say that there may be several good reasons why the person infected with corona does not tell the whole story.

– I experience that many people find it uncomfortable to be called. We have seen that Russians, West Coast partygoers and Spain tourists have been hung out in the media. Many people probably fear that the same thing can happen to them if they become infected, says Siri Fuglem Berg, infection tracer and municipal chief physician in Gjøvik municipality.

She further explains that “corona sinners” often get harsh treatment, including in the comments field during cases involving corona-infected people.

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She receives support from the municipal chief physician in Hamar, Ketil Egge.

– There will always be someone who thinks it is embarrassing or shameful to be infected, and then perhaps withhold information about who they have been with.

Language barriers

But the spores of infection mean that there may be several reasons why one does not tell the whole truth. Municipal chief physician in Bodø, Jim André Dahl, says that he too has had to deal with “difficult collaborations” with patients.

– It can be about information that you do not want to come out, it can be about things in the workplace. But fortunately we do not have enough cases to say something certain about it, says Dahl.

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He also says that some refuse to stay home from work when they are ill, which makes the job as a tracer of infection even more challenging.

– For example, it may have something to do with the protection you have as an employee, Dahl further explains.

However, the municipal supervisor also says that it is not a given that the patient is lying, even if not all the cards are placed on the table.

– It can be challenging when the patient does not speak Norwegian. We have the impression that we do not receive the same information about the patient via an interpreter, in relation to what we would have received via healthcare professionals who speak the same language as the patient.

Forgetfulness

Fuglem Berg says that in Gjøvik they often have to follow the same traces of infection several times, because the patients do not remember who they have been with.

– We experience that it can sometimes be difficult to get information out, because many are simply put out when they hear that they are infected. Then you may want to call them later.

– Then it is not always as easy to remember who you have met. We notice that we often get more new information, the more times we meet the same person, she continues.

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Municipal chief physician in Hammerfest, Aud Marie Tandberg, says that she has not experienced that people have lied about their own close contacts. However, she says that there is one thing that has presented challenges in the infection tracking work:

– Of course it is difficult when the person has cognitive impairment. Apart from that, it seems that people have good control.

– They do their best

Tandberg says that patients are largely satisfied with the infection tracker’s job.

– Most convey gratitude and goodwill. It is certainly unpleasant to hear that one is related to the coronavirus, but it has not affected the collaboration to a great extent.

Eggs have the same impression.

– I think we have met a great deal of trust and also compliance. I am also convinced that those who are in the patient situation do the best they can.

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