This year, millions of Brazilians started using the application Box Has to move amounts deposited from federal government programs such as the emergency FGTS, emergency aid, and BEm.
However, if you noticed a strange movement in your account, you may have been the victim of fraud, or just an automatic transfer from the Cashier to another account.
One of the modalities adopted by the government was the payment of the benefit in two stages. First, the money is available in the app only for digital transactions, such as online purchases and payment of slips. In the second stage, the amount is released for withdrawals and transfers.
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When the withdrawal release date arrives, Caixa automatically transfers the funds to the personal account that the beneficiary had informed in the register. Therefore, the beneficiary must verify that the money that came out of digital savings has not been transferred to another account. If not, then you have probably been a victim of fraud.
What to do in case of fraud
If your money has been withdrawn or diverted from your digital savings without your consent, the advice is to look for a Caixa branch.
According to the bank, there is a service protocol and a form that must be filled in to collect information to help find out what actually happened to the money. For security reasons, Caixa preferred not to detail the form.
Furthermore, Caixa informs that if it is proven that there was a fraudulent withdrawal or movement, the victim will be compensated.