The next version of WhatsApp will finally give its users the opportunity to contact the app’s support team in a special chat.
According to the WABetaInfo portal, the developers of the Facebook messaging app have prepared an update version that includes the new functionality for testing.
In the settings menu of the beta version of the 22.214.171.124 application for the Android operating system, a new option will appear in which the user can create a request. In this new area, there is information about the user’s device and it is possible to describe the technical problem, which will help WhatsApp investigate the source of the error.
Then, the person will receive a message from the technical support of the application in a special chat, where they can speak with an employee of the company. When the conversation is over, the chat will end automatically.
The feature is in development, so it is not yet known when it will be available to everyone.
So far, to contact WhatsApp support, it was necessary to send an email, which was sometimes inconvenient, because most of the time users, who just wanted to report an error, received an automatic response.