Amazon UK customers who ordered a Playstation 5 ended up receiving … packages of rice, cat food or massage items, items that do not come close to the price of the console, which varies between 399 and 499 euros.
According to the British newspaper Metro, the unusual happen in the UK on orders delivered this Thursday and Friday. For example, MTV journalist Bex April May shared her story on Twitter: Amazon marked the status of the order placed by the journalist as lost, but later on the same day she ended up receiving a package, which did not have the Playstation 5, but rather an air fryer that I had never ordered.
Happy #PS5 day everyone. Tried to document our one’s unveiling, but Amazon have tricked us with an unsolicited air fryer instead (after giving delivery password). Anyone else had this problem today? pic.twitter.com/99IUSzSJUU
— Bex April May (@bexlectric) November 19, 2020
Meanwhile, several other Twitter users ended up sharing similar stories in which they received notifications saying that the order had been delivered, but had never received it, or completely different products, such as grills, arrived at the post office.
Amazon UK has already issued a statement, saying it is investigating the case and asking people who are victims of theft to contact customer service. Playstation 5 is sold out in several countries, including Portugal.
The exact same thing happened to me, I got a George Foreman grill!
Looked like the box had been opened at some point aswell.
Now I can’t get a replacement because there is no stock anywhere in the UK even though I pre-ordered it 2 months in advance! pic.twitter.com/Cmg3BzVhvg
— Sam Felts (@Sam_Felts) November 20, 2020
– iamadamsullivan (@iamadamsullivan) November 19, 2020
Thanks @AmazonUK for sending me this instead of the ps5 I ordered. And then telling me sorry, we can’t send you the item you actually ordered because we ran out. So you’re gonna have to wait over 10 days for a refund. Absolute shambles pic.twitter.com/2slEFxKxlc
— Kirsty (@oopssimafan) November 20, 2020
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