I’ve a ticket from Latam; what adjustments with judicial restoration? Ask questions – 05/26/2020


The Latam Airways Group has filed for chapter in the USA as a result of new coronavirus disaster. The corporate mentioned that the order doesn’t have an effect on the operation in Brazil, however the scenario raises doubts for the patron. Who has a bought ticket will probably be affected? Are you able to cancel? If a promotion seems, is it price shopping for?

O Twitter talked to Fernando Capez, client safety secretary at Procon-SP, and Marcelo Godke, a specialist in business regulation and a accomplice on the Godke Advogados workplace, to reply these questions.

I’ve a ticket bought. Does something change?

Latam acknowledged, in a notice, that present and future passages will probably be revered. Based on Capez, for now, nothing adjustments for the patron.

“Nothing ought to occur within the quick and medium time period as a result of the judicial restoration was in the USA and it serves exactly to keep up the operations. There aren’t any causes, at this second, for any precautionary measure for customers,” he mentioned.

He acknowledged that Procon-SP will request a gathering with Latam to search out out whether it is essential to take any motion.

Can I cancel the journey?

Godke says that Provisional Measure 925, printed in March, gives that buyers can request a refund in the event that they need to quit the journey. Nonetheless, firms have as much as 12 months to make the fee, and will probably be obligatory to watch the foundations of the contracted service. The buyer could should pay a effective, relying on what was within the contract.

What if I want to reschedule the journey?

The MP additionally gives that the patron can reschedule journeys in as much as 12 months, counted from the date of the contracted flight. On this case, there aren’t any contractual penalties, reminiscent of a effective.

For those who had already rescheduled a visit, what occurs?

For now, nothing adjustments. The journey on the brand new date is maintained.

How are the miles applications?

Latam knowledgeable by notice that journey vouchers, factors and advantages of the Latam Cross program will probably be revered.

A ticket promotion appeared. Ought to I purchase?

For Godke, the patron should assess the attainable dangers. “American Airways, for instance, spent a few years in judicial restoration and continued to fly usually. Besides that it was a particular scenario for the corporate, not for the economic system as a complete. The whole lot that’s low-cost has the best threat,” he mentioned.

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