New opening hours at Caixa by Coronavirus. As of this Tuesday (24), Caixa Econômica Federal branches will operate at different times, from 10 am to 2 pm, and restricted only to cases that cannot be dealt with by telephone service or by bank applications for cell phones and others digital services. The measure reinforces actions to improve the safety of all customers, employees and partners due to the coronavirus. Download the Free Portal Mix Vale App
The bank will maintain the opening of 1,619 branches in 1 hour in advance, exclusively for services to risk group customers. The list of these units can be consulted at the following address: www.caixa.gov.br/caixacomvoce/Paginas/default.aspx.
Service via WhatsApp and Digital Agency
Caixa advises its customers to access the bank’s services through digital and teleservice channels. Customers can now be served for services selected by WhatsApp, through the number 0800-726-8068. Using the CPF, the client can, for example, make a request for debt renegotiation, renewal of Pledge contracts and request a pause of up to 60 days in the installments of commercial and housing loans.
Caixa Pauses Loans and Financing for 60 days (Opens in new browser tab)
Among the possible operations is the renegotiation of debts, renewal of Pledge contracts and requesting a pause of up to 60 days in the installments of commercial and housing loans. Interested parties should send a message to 0800-726-8068 and inform the CPF.
From Thursday (26), the assistance of the Digital Agency will also be available via WhatsApp. By entering the branch and account number, the customer will be directed to attendance at your branch remotely.
Debt renegotiation week with discounts of up to 92% at Banks (Opens in new browser tab)
Also through the mobile application, it is possible to access information and credit card transactions, FGTS, social benefits and housing.
With information from Caixa Econômica Federal
Can FGTS be withdrawn by INSS Retirees? (Opens in a new browser tab)