The intention is of the National Communications Authority that proposes a reduction of the charges consumer side when they want a early termination of the telecommunications service.
The Government is transposing the new European Communications Code (CECE), which will replace the Electronic Communications Law (LCE), and should strengthen consumer rights.
Contract canceled: Consumers can pay between 10% to 20% of missing monthly fees
The Autoridade Nacional de Comunicações (ANACOM) wants consumers to be able to get out of loyalty contracts at less cost and has proposed to the Government that only between 10% and 20% of monthly fees may be required until the end of the term, reveals or JN.
The purpose of this media is to reduce the burden on consumers when they intend to terminate contracts.
Despite not giving any date, the Government reveals that it is dealing with the transposition of the European Electronic Communications Code and guarantees that “the range of users' rights will be expanded and reinforced in the future law, being able to refer, for example, the contractual information requirements of service providers, as well as greater ease in switching operators, avoiding dependency effects on bundled offers ”
For ANACOM, the last law, of 2016 - Law No. 15/2016 of 17 June, “was counterproductive and increased costs for the consumer when it comes to disconnecting”. Regarding the proposal now made, the regulatory authority admits that the subject is no longer new: "We had already submitted this proposal in 2019, we repeated it last summer and, now, we wait for the Government to take a decision".